Shipping, Returns, Exchanges & Refunds
All HoonArts products are shipped from Albuquerque, New Mexico, usually within 3-10 business days of receipt of your order. (Since HoonArts is currently a one-person shop, shipments may occasionally take longer if we are out of town at the time an order is received. If we are out of town but within email range when an order is received, we will let you know when we expect to ship.) Shipping is free within the US for all orders over $75.
Our standard shipping charges (for orders under $75) are calculated based upon the total weight of the shipment. Our standard shipping method is via US Postal Service Ground Advantage Service, which generally arrives within 2-5 business days within the continental US and allows for tracking. However, if a shipment is an unusual size and/or weight and USPS Ground Advantage Service shipping rates would exceed our standard shipping charge for your order, we will ship by the next most economical US Postal Service shipping method or UPS, which may result in a longer delivery time.
If you would like shipping by a specific carrier, such as Federal Express or UPS, we can arrange to handle shipping per your instructions at your cost. If you have any questions about shipping, please feel free to contact us.
International shipping is available upon request.
Returns and Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are committed to 100% customer satisfaction, and will refund your purchase price (including outgoing and return shipping costs) or exchange your product for any reason other than damage or use after delivery to you that makes it impossible for us to resell the product as new, so long as you comply with the terms of this policy.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (or otherwise adequately packed to avoid damage during return shipping), and must be shipped back to us within 30 days following the date of your purchase. To complete your return, we require a receipt or proof of purchase. A copy of your receipt or proof of purchase must be returned with the product. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
If you wish to receive a refund, first send us an email at firstname.lastname@example.org, advising us of the request for a refund and the reason for the request. We will respond and advise you whether you should return the item to us. If we advise you that return is required, you should return the item, together with a copy of your receipt for return shipping costs, to HoonArts.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. (The only reason for rejection of a refund would be evidence that the product was used or damaged after delivery to you, failure to return the product in the same condition it was received, failure to pack the product carefully to avoid breakage on its return, failure to receive the returned product if we notified you that a return is required, and/or other failure to comply with the terms of this policy.)
If you are approved, then your refund (including shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges for Defective or Damaged Product (if applicable)
We will happily replace items if they are delivered to you in a defective or damaged condition, if we have a replacement in stock. Since all our products are unique handcrafted items, we may not have a replacement in stock, but we can request a replacement direct from the artist if you would like.
If you need to exchange a damaged or defective product for the same item, send us an email at firstname.lastname@example.org and send your item to: 5716 Teakwood Trl. NE Albuquerque New Mexico US 87111. If we do not have a replacement in stock, we will notify you and give you the option of a full refund or a special order replacement, which may take several weeks depending upon the item and the schedule of the artist. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To return your product, you should mail your product to: 5716 Teakwood Trl. NE Albuquerque, New Mexico US 87111 If you are returning fragile items, such as ceramics, you are responsible for making sure that they are adequately packaged and protected against damage during shipment. You will be responsible for paying for your own shipping costs for returning your item, but we will reimburse you for the shipping costs upon receipt and approval of your refund in accordance with this refund policy.
Other Questions or Problems
Please feel free to contact us at: email@example.com.
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